Delivery

Under normal circumstances all orders received by 4pm (Monday to Friday) will be despatched within 48 hours assuming the stock is available. In the case of stock not being available we will contact you to discuss alternative arrangements.

Shipped packages to mainland UK destinations should arrive between 3 and 5 working days from despatch.

Carriage is charged by a calculation of the combination of weight of the item(s) in the consignment and the region of destination. For an exact carriage charge, please view your item(s) as selected in your basket. The carriage charge will appear itemised seperately. The following weight limits apply to single consignments:

• UK Mainland - Up to 20kg per consignment
• Europe - Up to 2kg per consignment (up to 5kg in Multiple Consignments)
• Worldwide - Up to 2kg per consignment (up to 5kg in Multiple Consignments)

We hope you love our shoes as much as we do and are 100% satisfied with your order .Schoose are happy to exchange or refund shoes provided the following conditions are met-

1. Goods are unworn and with their original box, labelling and packaging and accompanied with a valid till receipt or proof of purchase.
2. Returned to us within 28 days of purchase (sale or reduced goods within 14 days)

SCHOOSE are unable to exchange or refund goods when-

1. Goods that are not faulty but in not a resalable condition as a result of being worn.

Please ensure when returning goods to us you fill out our returns form stating the reason for return and if a replacement is required, please state style number /name, colour and size you require and enclose it with the returned goods.

Any cost incurred in returning goods or providing replacements are the responsibility of the customer , we do not refund carriage/postage costs .We recommend that you organise postage that requires a signature when the goods arrive back with us .We cannot accept any responsibility for goods in transit you are returning to us.

In the unlikely event that you need to return shoes because they are faulty we ask you to include your receipt or proof of purchase when returning them to us .They will be inspected and if deemed faulty we will contact you to discuss your needs. Where possible and if required, a replacement will be offered or a full refund including original postage costs. Where goods are returned to us and deemed not to be genuinely faulty we will contact you with a full explanation on our judgement .

Goods are to be returned to

Schoose,

New Portreath Road,

Redruth

Cornwall

TR16 4QL

• Download the returns form.

When arranging goods to be returned to us under a "recipient to sign for" arrangement please ensures your carrier is made aware that we are open to accept goods in, Monday to Friday from 10am to 5pm.

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.